TROUBLESHOOTING
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Problems with your decoder?
- Check if the solution is included in Frequent Questions reported below - In case of doubt or if you cannot find the answer to your question, contact us - If the decoder need to be serviced, check the procedure here.
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FREQUENT QUESTIONS
- 1.How can I upgrade my i-CAN 3820T receiver?
- 2.How can I upgrade my i-CAN 1850S or i-CAN 2850ST ?
- 3.What is Pause TV?
- 4.I cannot hear the audio (for i-CAN 1110SH only)
- 5.I cannot hear the audio
- 6.I have lost the channel order I set up in the 'ALL TV' list of my receiver i-CAN 1110SH / i-CAN 1110SV
- 7.My decoder is not tuning some channels or channels are displayed with pixellation or interruptions
- 8.I am asked about the PIN code, but I have not introduced any. What number should I use?
- 9.My decoder is frozen on one channel, the LED blinks when pressing a button of the remote control but nothing happens
- 10.How do I get access to premium programs?
- 1.LEDs are permanently lit. No reaction to my action
- 2.The standby indicator on the front panel is red, isn’t receiving signals from my remote control or it is receiving but no action
- 3.No action/No led is present on the STB’s front panel after power up
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