Service & support

i-CAN aims to provide the highest quality products and after-sales support to help you get the best out of your i-CAN box. Can't find what you need in this section? Contact us.

Frequent Problems

The decoder starts with a black screen with written "1 – Invalid decoder code – ADB70002", "QTA turner failed – ADB 40001", "digital terrestrial receiver loader" or something similar

Keep the decoder connected to the power line and the antenna for 1–2 days. If the problem persists contact the support.

The decoder is frozen on one channel, the LED blinks when pressing a button of the remote control but nothing happens

Try the following procedure on the remote control:

Remove batteries
Press repeatedly the buttons
Leave the remote control for a couple of minutes
Insert the batteries

If the problem persists contact the support.

The decoder requires a PIN code

Factory PIN is 1234.
To manage the PIN select the "Parental Control" item in the Main Menu.

The decoder is not tuning some channels or those channels are displayed with pixilation or interruptions

Usually this problem isn’t related to the decoder. Most diffused causes are:

No signal coverage or low signal
The antenna system is not adequate, some frequencies could be attenuated.
It can be a problem on the antenna socket.
The broadcaster changed broadcasting frequency

Try following things in order to proceed excluding problems:

Try to do a channel scan
Menu> Installation> Channel Search> Reinstall Channels (PIN is 1234)
Try to connect the decoder to another antenna socket (then rescan channels)
Try the decoder in other conditions, to some neighbor or friends (then rescan channels)

If you are in Italy you can refer to these sites:

I cannot hear the audio

Check the connectors between you decoder and the TV set (or Stereo)
Try to unplug the power cable of the decoder
Try to restore default settings: Menu> Installation> Factory Settings> Yes

View the help & contact page

Need instructions?

Download a user manual here

Technical problem?

Check out our Troubleshooting and Help sections for initial assistance.

Box needs servicing?

In the unlikely event that your product needs expert servicing, our certified service centre network provides a professional, efficient turnaround to a world class standard. Before requesting product servicing, please refer to the Description and Conditions of Service.

Arrange servicing for:

Click on a model to see more information about servicing here.

Please contact our certified service centre:

TestTV

Via S. Altamura 10
20148 Milano - Italia

Tel: 02 / 4035408

For all warranty period (2 year) servicing, please return the product to the store where it was purchased with its power supply unit, remote control and warranty receipt. The retailer will organise servicing via our distributor. Support normally takes 7-10 working days.

Please bring your set-top box, power supply unit, remote control and warranty receipt to one of our certified service collection points.

No collection point near you? Please contact our certified service centre:

i-CAN/ADB Service Centre Italia
ELITAL Elettronica Italiana S.p.A

Via S.Cannizzaro, 83
00156 Roma - Italia

tel: 06 / 406971

Need accessories?

To purchase a remote control unit or power supply unit, please click on your product model for instructions.

Click on a model to see more information about servicing here.

To purchase remote controls or power supply units please contact:

TestTV

Via S. Altamura 10
20148 Milano - Italia

Tel: 02 / 4035408

Please visit your retailer who will order directly from our official distributor.

In case of problems please contact our distributor directly:

ZAP S.r.l.

Via Triumplina, 30
25123 Brescia - Italia

Tel: 030 / 3707351

To purchase remote controls or power supply units please contact one of our certified service collection points

Got a question?

Our help section should resolve any technical or operational issues with your i-CAN set-top box.

Can’t find an answer to your question?

For out of warranty service enquiries
For general enquiries